Privacy policy

🔐 Privacy Policy – QUOS UltraLite

Effective Date: March 29, 2025

Welcome to QUOS UltraLite ("we", "us", or "our"), a brand owned by QUOS Light LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.theultralite.com, use our services, or interact with us.

By accessing our website or purchasing from us, you agree to this policy. If you do not agree, please do not use our services.

📥 What Information We Collect

We collect personal information in the following ways:

1. Information You Provide:

  • Name, email, phone number, shipping and billing address

  • Order and payment info (processed securely via Shopify and payment providers)

  • Product registration details

  • Customer service messages or reviews

2. Information Collected Automatically:
Through cookies and similar technologies, we collect:

  • IP address, browser type, device info

  • Website interaction and behavior (pages viewed, time on site)

  • Referring URLs

See Shopify’s Cookie Policy for platform-level cookie details.

3. Information from Third Parties:

  • Payment processors

  • Ad platforms (e.g., Facebook, Google)

  • Shopify (our e-commerce host)

🎯 How We Use Your Information

We use your info to:

  • Process and ship your orders

  • Provide customer support

  • Personalize your experience and our marketing

  • Improve our site, products, and services

  • Prevent fraud or misuse

  • Comply with legal obligations

💳 Marketing & Advertising

With your consent (where required), we may use your email or browsing data to show you relevant ads on platforms like Google or Meta. You can opt out anytime by clicking "unsubscribe" in our emails or adjusting your cookie settings.

🔐 Security & Data Storage

We implement industry-standard security measures, but no system is 100% secure. Your data is stored through Shopify’s secure servers and may be transferred and processed in the U.S. or other countries with adequate protections.

👥 Sharing Your Information

We may share your data with:

  • Shopify (our e-commerce platform)

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers

  • Email and marketing partners (e.g., Klaviyo)

  • Legal or regulatory authorities (when required)

We do not sell your personal information for money, but we may "share" info for ad targeting (as defined by some privacy laws).

🧠 Your Privacy Rights

Depending on where you live (e.g., CA, EU, UK), you may have rights to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of "sale" or "sharing" for targeted ads

  • Withdraw consent

  • Lodge a complaint with a data authority

To exercise any of these rights, email us at support@theultralite.com

👶 Children's Privacy

Our products are not intended for children under 13. We do not knowingly collect personal data from children. If you're a parent and believe your child provided information, contact us and we’ll delete it.

🌍 International Users

If you're outside the U.S., your data may be transferred and processed in countries that may have different data protection laws than your own. We rely on standard contractual clauses for international data transfers when required.

🔄 Policy Updates

We may update this Privacy Policy occasionally. If we do, we’ll revise the “Effective Date” at the top. Continued use of our site means you accept the changes.

📬 Contact Us

QUOS Light LLC
Email: support@theultralite.com
2916 N MIAMI AVE 
MIAMI, FL 33127
1-800-829-4933