Shipping policy

Shipping Policy
Effective date: October 12, 2026

The UltraLite store is run by Quos Light LLC. Here's how shipping works.

Order Processing
- Orders ship within 1–3 business days (Monday–Friday, excluding U.S. holidays).
- Orders placed on weekends or holidays start processing the next business day.
- During launches or restocks, processing may take a little longer. If your order will be delayed, we'll email you.

U.S. Shipping
- Free shipping on orders of $50 or more.
- $9 flat rate on orders under $50.
- Typical delivery: 3–7 business days after your order ships.

International Shipping
- We ship to the U.S., Canada, Mexico, the United Kingdom, Ireland, Australia, New Zealand, and most of Europe. If your country is available, you'll see it at checkout.
- Rates are calculated at checkout based on your location and the carrier you choose (USPS or DHL Express).
- Typical delivery: 7–21 business days with USPS, 3–7 business days with DHL Express.
- Import duties, taxes, and customs fees may apply and are the customer's responsibility. Delivery times don't include time spent in customs.

Tracking
When your order ships, you'll get an email with your tracking number.

Address Accuracy
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can fix it if the order hasn't shipped yet. We can't be responsible for orders delivered to an incorrect address entered at checkout, but we'll help however we can.

Late, Lost, or Stolen Packages
- If your order hasn't arrived within 7 days of the estimated delivery date, email us and we'll open an investigation with the carrier.
- If the carrier confirms the package is lost, we'll send a replacement or issue a refund.
- If tracking shows "delivered" but you can't find it, check with neighbors and your local post office first, then email us within 7 days and we'll work with the carrier to find it.

Damaged Orders
If your order arrives damaged, email us within 7 days of delivery with photos of the item and the box. See our Refund Policy for details.

Returns
For returns and exchanges, see our Refund Policy.

Questions?
Email justin@theultralite.com. We reply Monday–Friday, 9am–5pm Eastern.

Quos Light LLC
2916 N Miami Ave
Miami, FL 33127