Shipping policy

🚚 Shipping Policy – QUOS UltraLite

Effective Date: March 29, 2025

Thank you for shopping with QUOS UltraLite, a brand of QUOS Light LLC. We’re committed to delivering your order quickly, safely, and transparently.

🛠 Order Processing

  • Processing Time: Orders are processed within 1–2 business days after your order confirmation email.

  • Business Days: Monday through Friday (excluding holidays). Orders placed on weekends or holidays are processed the next business day.

📦 Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and shipping method.

Domestic (U.S.):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

International:

  • We ship worldwide. Rates and estimated delivery times will be shown at checkout.

  • Standard International: 7–21 business days

  • Expedited International: 3–7 business days

🚛 Carriers

We use a range of trusted carriers (e.g., USPS, UPS, DHL, FedEx) depending on your location and selected shipping method. Carrier choice is automatically optimized at checkout.

🔍 Tracking Your Shipment

When your order ships, you’ll receive a shipping confirmation email with your tracking number. You can track your order directly through the carrier’s website.

📬 Shipping Address Accuracy

Please ensure your shipping address is accurate and complete at checkout.
QUOS UltraLite is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

🌎 Duties & Taxes

U.S. Orders:

  • Sales tax may apply based on your shipping address and local regulations.

International Orders:

  • Import duties, taxes, and customs fees may apply and are the customer's responsibility.

  • We are not responsible for delays caused by customs.

🚫 Shipping Restrictions

Some items or locations may have restrictions based on carrier, legal, or customs requirements. If your order is affected, we’ll contact you right away.

❗ Delivery Issues

If you have not received your order within 7 days of the estimated delivery date, contact us at support@theultralite.com.
We’ll investigate the issue with the carrier and keep you informed.

📦 Missing or Lost Packages

If your package is confirmed lost or missing, we’ll work with the carrier to resolve the issue. If it cannot be recovered, we’ll offer a replacement or refund depending on the circumstances.

🔁 Returns & Exchanges

Shipping costs for returns are the customer’s responsibility, unless we sent a damaged or incorrect item.
See our full Refund Policy for more details.

📞 Contact Us

QUOS Light LLC
Email: support@theultralite.com
2916 N MIAMI AVE
MIAMI, FL 33127
1-800-829-4933